Who we are

At Cobbleacre Lakes and Cobbleacre Holidays Limited, we are committed to maintaining the trust and confidence of our visitors to our web site and who make a booking with us. In particular, we want you to know that Cobbleacre Lakes and Cobbleacre Holidays Limited is not in the business of selling, renting or trading your personal data with other companies and businesses for marketing purposes. We just don’t do that sort of thing. But just in case you don’t believe us, in this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure. Grab a cuppa and read on.

Types of data we collect
Website Cookies

Our websites use cookies to collect information.  This includes information about browsing behaviour by people who access our websites.  This includes information about pages viewed and the customer journey around our websites. Detailed information is set out in our Cookie Policy.

Google Analytics

When someone visits www.cobbleacre.co.uk, www.cobbleacreholidays.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Wi-Fi

Our Wi-Fi is managed by Camping Connect. For more information about Camping Connect please visit www.campingconnect.co.uk.

Mailing Lists

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing hollie@furthermoremarketing.co.uk

 

Booking Data

When you make a booking either by calling our office or by our online booking system or in person your name, address, email and contact number will be stored in our back office booking system, Campmanger (for holidays) or ibookfishing (for lake bookings). This data is stored for no more than two years after your last booking with us. If a contact form is submitted we will store the data within the email for no more than two years. We store your data to contact you in regard to your booking(s) or a query you have made. When purchasing a fishing ticket in person we ask for your name and address, this is for the purpose of ticket monitoring and accounting purposes. We will store these tickets for 8 years for account purposes required by HMRC.  Please be assured that we do not share your personal details with any other company without your consent.

Other Organisations

We do not share any person data with other organisation.

Access to your personal data

You are entitled to view, amend, or delete the personal information that we hold. Email your request to Adam Seales at adam@cobbleacre.co.uk

Any complaints can also be directed to adam@cobbleacre.co.uk as well as the ICO (information Commissioners Office)

Changes to this Policy

This privacy policy will be reviewed annually on the 24th May.