Privacy Policy

 

Who we are

 

At Cobbleacre Park, we are committed to maintaining the trust and confidence of our visitors to our web site and who make a booking with us. In particular, we want you to know that Cobbleacre Lakes and Cobbleacre Holidays Limited is not in the business of selling, renting or trading your personal data with other companies and businesses for marketing purposes. We just don’t do that sort of thing. But just in case you don’t believe us, in this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure. Grab a cuppa and read on.

 

Types of data we collect

Website Cookies

 

Our websites use cookies to collect information.  This includes information about browsing behaviour by people who access our websites.  This includes information about pages viewed and the customer journey around our websites. Detailed information is set out in our Cookie Policy below.

 

Google Analytics

 

When someone visits www.cobbleacre.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

 

Wi-Fi

 

Our Wi-Fi is managed by Camping Connect. For more information about Camping Connect please visit www.campingconnect.co.uk.

 

Mailing Lists

 

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our newsletters or by emailing adam@cobbleacre.co.uk

 

Booking Data

 

When you make a booking either by calling our office or by our online booking system or in person your name, address, email and contact number will be stored in our back office booking system, Campmanger (for holidays) or ibookfishing (for lake bookings). This data is stored for no more than two years after your last booking with us. If a contact form is submitted we will store the data within the email for no more than two years. We store your data to contact you in regard to your booking(s) or a query you have made. When purchasing a fishing ticket in person we ask for your name and address, this is for the purpose of ticket monitoring and accounting purposes. We will store these tickets for 8 years for account purposes required by HMRC.  Please be assured that we do not share your personal details with any other company without your consent.

 

Other Organisations

 

We do not share any person data with other organisation.

 

Access to your personal data

 

You are entitled to view, amend, or delete the personal information that we hold. Email your request to Adam Seales at adam@cobbleacre.co.uk

 

Any complaints can also be directed to adam@cobbleacre.co.uk as well as the ICO (information Commissioners Office)

 

Changes to this Policy

 

This privacy policy will be reviewed annually on the 24th May.

 

Cookie Policy

What Are Cookies

 

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

 

For more general information on cookies see the Wikipedia article on HTTP Cookies.

 

How We Use Cookies

 

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

 

Disabling Cookies

 

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

 

The Cookies We Set

 

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

 

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

 

Third Party Cookies

 

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

 

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

 

For more information on Google Analytics cookies, see the official Google Analytics page.

 

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

 

As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

 

More Information

 

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

 

However if you are still looking for more information then you can contact us through one of our preferred contact methods.

 

Email: info@cobbleacre.co.uk

 

Phone: 01603 754305

 

Contact Us

Telephone:01603 754305

 

Email: info@cobbleacre.co.uk

 

Address: Cobbleacre Park,Brick Kiln Road, Hevingham, Norfolk, NR10 5NL

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